Crypto Regulation Authority is an independent, non-jurisdictional body that facilitates conflict resolution between investors and brokerage firms. It offers support specifically in cases where investors face disputes with brokers, but only if the broker in question is a registered member of the organisation. By providing a neutral judgment, Crypto Regulation Authority aims to ensure both sides can present their perspectives and receive an unbiased assessment of the issue.

Crypto Regulation Authority does not oversee broker operations or verify their legitimacy. Its primary focus is on conflict resolution. Investors should verify that their broker is a member of Crypto Regulation Authority and properly regulated in their home jurisdiction before submitting any complaints.

At its core, Crypto Regulation Authority seeks to bring together a group of impartial and knowledgeable financial experts committed to ethical conduct and professional excellence. This group is responsible for thoroughly reviewing complaints, interpreting relevant rules and agreements, and developing fair, tailored resolutions. The organisation distinguishes itself by offering a process that is not just transparent but also faster than traditional regulatory approaches, ensuring that disputes are resolved quickly and sensibly.

When a broker becomes a member, it is required to include a specific Complaint Contact and an Internal Dispute Resolution (IDR) mechanism within their client agreements.

Upon receiving a complaint, the member must:

• Confirm receiving.
• Offer compensation if appropriate.
• If the complaint is denied, clearly explain the reasoning.

If the investor remains unsatisfied after this process, they may then escalate the issue by submitting a complaint directly to Crypto Regulation Authority.

Crypto Regulation Authority only processes disputes involving brokers who currently hold active member status. If the broker was previously affiliated but has since lost membership or received the status “under review”, Crypto Regulation Authority cannot intervene. In such cases, the investor should seek assistance from the relevant financial regulator in their country.