COMPENSATION FUND
An experienced team is actively applying the improved procedures for settling crypto disputes between parties for the appointment of compensation payments.
COMPENSATION SUPPORT VIA A REGULATED CLAIMS FUND
Crypto Regulation Authority have brought together a distinguished panel of professionals, each with extensive expertise in resolving high-stakes disputes between brokers and clients. These individuals possess not only technical proficiency in trading mechanisms but also a nuanced understanding of the interpersonal and regulatory dynamics that often underpin financial disagreements.
The team’s collective insight enables us to address conflicts with precision, diplomacy, and a strong commitment to equitable outcomes. Our specialists are thoroughly versed in the intricacies of global brokerage operations, equipping them to manage disputes of varying scope and complexity, whether stemming from misunderstandings or broader compliance issues.
With a resolute focus on efficiency and fairness, we aim to deliver timely, balanced resolutions that uphold the interests of all parties while maintaining the highest standards of professionalism and discretion.
Our approach is to resolve constructively without the need for third-party arbitration or legal escalation. Ultimately, our role is not only to resolve disputes but to preserve the integrity of the financial relationships on which the industry depends.
It is a purpose-built financial safeguard established to ensure an additional layer of security and trust within our operational framework. This internal mechanism is designed to offer financial recourse in specific instances, particularly where a broker fails to comply with a Commission ruling or declines to implement its outcome. In situations where a broker loses its accredited status, and Commission decisions no longer carry binding force, the Fund acts as a compensatory fallback, ensuring that affected parties are not left without redress.
To maintain its independence and sustainability, the Fund is financed through automatic monthly contributions, derived from broker-membership fees. Specifically, 10% of each broker’s subscription payment is allocated directly to a ring-fenced bank account, reserved solely for the Fund’s use. These resources are strictly protected and may not be diverted for any other purpose, ensuring the Fund remains exclusively available for its intended function, financial protection in case of unresolved disputes or broker non-compliance.
The Fund is structured to support clients of participating brokers, granting compensation where the Commission has ruled in the client’s favour and established broker misconduct. However, it does not cover losses stemming from the client’s own trading decisions or misjudgements. Moreover, any personal debts owed by the client to the broker have no bearing on eligibility. They do not diminish the right to seek or receive compensation under the Fund’s guidelines.
Eligible clients may receive financial compensation for losses resulting from a broker’s breach or misconduct, with an upper limit of €100,000 per claimant. In cases involving multiple affected parties, the total amount will be distributed proportionally among them, ensuring equitable access to the available funds, should collective claims surpass the maximum threshold.
